The fundamental failure of most graphic, product, architectural and even urban design is its insistence on serving the God of Looking-Good rather than the God of Being-Good.

The most essential prerequisite to understanding is to be able to admit when you don't understand something

Order is no guarantee of understanding. Sometimes just the opposite is true.

People can be motivated to creativity simply with the instruction to "be creative."

Learning can be defined as the process of remembering what you are interested in.

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-century England

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.