"Top" management is supposed to be a tree full of owls-hooting when management heads into the wrong part of the forest. I'm still unpersuaded they even know where the forest is.
Robert TownsendIt's a poor bureaucrat who can't stall a good idea until even its sponsor is relieved to see it dead and officially buried.
Robert TownsendThe world is divided into two classes of people: the few people who make good on their promises (even if they don't promise as much), and the many who don't. Get in Column A and stay there. You'll be very valuable wherever you are.
Robert TownsendIf you don't do it excellently, don't do it at all. Because if it's not excellent, it won't be profitable or fun.
Robert TownsendWhen you get right down to it, one of the most important tasks of a leader is to eliminate his people's excuse for failure.
Robert TownsendCompromise is usually bad. It should be a last resort. If two departments or divisions have a problem they can't solve and it comes up to you, listen to both sides and then pick one or the other. This places solid accountability on the winner to make it work. Condition your people to avoid compromise.
Robert Townsend