Enthusiastic service providers create enthusiastic customers.

Are you moving forward, or just moving?

Constant acts of goodness are worth far more than rare acts of greatness.

When only a little can be done, doing it becomes the greatest you can do.

Create a compelling service vision. When people want to, they will.

The first step to delighting your customers is being there when they need you.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.