When your staff are 'information-rich', their information can make you rich!
If you only give back what you get from other people, you're not giving as much as you can.
You cannot change what has already happened. You can always change the way you respond.
Good customers want good quality service. Great customers want it even more.
Everything ordinary has the potential to be extraordinary.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.