Employees are the key to your success with customers. Treat them well!
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Greatness is not how you feel, it's how you make others feel.
Everything ordinary has the potential to be extraordinary.
The only way to go further than you've been is to take an extra step.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.