Instead of just asking 'How did I do?' ask 'How can I do more?'

Vision with action makes a powerful reality.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

First be effective and then be efficient.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Passion isn't always available. The committed get things done even without it.

Create a compelling service vision. When people want to, they will.