Ron Kaufman Quotes

The bottom line is a by-product of taking care of your main product - your customers.

If you're always doing what you've always done, you'll never see (or become) what you could be!

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Are you moving forward, or just moving?

Be the mirror in which people admire their true potential.

Your profits reflect the success of your customers.

You do more for yourself when you forget yourself.

Words not kept break more than a promise.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Without commitment, no price will be low enough. With commitment, no price will be too high.

When only a little can be done, doing it becomes the greatest you can do.

Enthusiastic service providers create enthusiastic customers.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Say it with words. Show it with action.

Constant acts of goodness are worth far more than rare acts of greatness.

Quality is a choice. Choose to make it better.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

If you wait until you have to change, you may have waited too long.

Greatness is not how you feel, it's how you make others feel.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

A scattered effort is a poor effort.

Focus not on who you are, but on what you can do for others.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

The shelter of excuses has a leaky roof.

When you see the need, take the action.

Don't let doing enough be good enough.

If your customers are demanding, be thankful.

Customers pay a price, but they remember the value.

Acting after being asked is compliance. Acting without being asked is kindness.

You can't find what doesn't exist, but you can create it.

Meeting expectations is good. Exceeding expectations is better.

How much good can you do today? How much love can you give? How much care and kind attention?

Enjoy your work so that others may enjoy the results.

You are as important as you make others feel.

Always aim for 100 percent and you'll always know where to improve.

Always trust people and they may let you down. Always distrust people and you have let them down.

The only way to go further than you've been is to take an extra step.

Give your customers what they want today, and help them see tomorrow.

Intelligence is useful. Energy is valuable. Integrity is essential.

Your approval gives others the confidence to serve, to learn, to try.

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

Good customers want good quality service. Great customers want it even more.

Every service problem is as an opportunity to show you care.

You can't stop change. Don't let it stop you.

Don't just talk about it, do it.