Exceeding expectations is where satisfaction ends and loyalty begins.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Never rest on past success. Create something better.
Everything ordinary has the potential to be extraordinary.
When only a little can be done, doing it becomes the greatest you can do.
If you turn your back on a customer, you turn your back on success.