There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

The right measure is not how many customers you've got, but how closely you hold them.

Service skills are the foundation for your success.

Unlimited efforts can produce unlimited results.

Don't let doing enough be good enough.

If you haven't given them your trust, you haven't given them enough.

Compromise in your arguments, not in your expectations.