If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
You cannot change what has already happened. You can always change the way you respond.
Employees are the key to your success with customers. Treat them well!
You are the person who determines what you do. That's a big responsibility. Make the most of it.
The only way to go further than you've been is to take an extra step.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.