In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
When something needs to be improved, take your medicine - fix it.
Challenge your own status quo - before someone else does.
Constant acts of goodness are worth far more than rare acts of greatness.
Are you moving forward, or just moving?