Giving great service requires the right people and the right service tools.
Be the mirror in which people admire their true potential.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
A great leader makes what is visible in their mind, visible to all.
If you were a customer, would you come back to buy your products or services?
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.