The first step to delighting your customers is being there when they need you.
If you only give back what you get from other people, you're not giving as much as you can.
Let today's strong performance be your starting point for tomorrow.
Money has a fixed value. People can have unlimited value.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
If your customers are demanding, be thankful.