Quality is more than a promise, it's genuine performance.

If you want to interest people, make them think. If you want to inspire people, make them feel.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

What you did in the past is how you got to today. What you do today is how you will get to the future.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

The first step to delighting your customers is being there when they need you.