You do more for yourself when you forget yourself.

Make your service systems so strong that everyone looks like a genius.

Focus not on who you are, but on what you can do for others.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Make your upper limit, no limit.

When the customer makes contact, he does not want a quote. He wants a commitment.

Passion isn't always available. The committed get things done even without it.