Things that are obvious don't need to be talked about. Things that are missing, do.
Good customers want good quality service. Great customers want it even more.
Meeting expectations is good. Exceeding expectations is better.
Customers pay a price, but they remember the value.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
You can't always hire great service providers, but you can create them.