When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Money has a fixed value. People can have unlimited value.

Do what's right and you'll never go wrong.

Passion isn't always available. The committed get things done even without it.

Preparation is good, but customers need results.

Greatness is not how you feel, it's how you make others feel.

Never rest on past success. Create something better.