When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Passion isn't always available. The committed get things done even without it.

If you turn your back on a customer, you turn your back on success.

Tend your own garden: savor the blossoms, trim the weeds.

Developing great employees attracts great customers.

Are you moving forward, or just moving?

The only way to go further than you've been is to take an extra step.