When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Selfless acts are a source of profound meaning for your self and your life.

The starting point is always now. The end is up to you.

Be confident enough to encourage confidence in others.

Crossing barriers can be as simple as a smile.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.