When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Making an honest mistake is acceptable. Failing to fix it is not.

Don't wait. Tomorrow may be too late to do the things you can today.

Be confident enough to encourage confidence in others.

Your profits reflect the success of your customers.

The only way to go further than you've been is to take an extra step.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?