In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

When only a little can be done, doing it becomes the greatest you can do.

Money has a fixed value. People can have unlimited value.

If you were a customer, would you come back to buy your products or services?

Always do what you can do instead of worrying about what you can't.

The true measure of what you put in, is what's received on the other end.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.