The true measure of what you put in, is what's received on the other end.

Let today's strong performance be your starting point for tomorrow.

To see like a customer, be like a customer.

Things that are obvious don't need to be talked about. Things that are missing, do.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Making an honest mistake is acceptable. Failing to fix it is not.