Always be kind in your heart, spirit and mind.
If you only give back what you get from other people, you're not giving as much as you can.
You can't find what doesn't exist, but you can create it.
Create a compelling service vision. When people want to, they will.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.