Testimonials describe what has been, and are a promise of what is to come.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Service is taking action to create value for someone else.
The only way to go further than you've been is to take an extra step.