Focus not on who you are, but on what you can do for others.

Plans turn promises into results and dreams into realities.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Preparation is good, but customers need results.

If you only give back what you get from other people, you're not giving as much as you can.

Make your service systems so strong that everyone looks like a genius.

Say it with words. Show it with action.