Things that are obvious don't need to be talked about. Things that are missing, do.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Words not kept break more than a promise.

Service is the ultimate edge. Keep it sharp.

Instead of just asking 'How did I do?' ask 'How can I do more?'

First be effective and then be efficient.

Constant acts of goodness are worth far more than rare acts of greatness.