Things that are obvious don't need to be talked about. Things that are missing, do.

Don't let doing enough be good enough.

If you were a customer, would you come back to buy your products or services?

Money has a fixed value. People can have unlimited value.

Silent customers can be deadly. Encourage them to complain.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

If you're always doing what you've always done, you'll never see (or become) what you could be!