Intelligence is useful. Energy is valuable. Integrity is essential.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

What you did in the past is how you got to today. What you do today is how you will get to the future.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Service skills are the foundation for your success.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.