You are the person who determines what you do. That's a big responsibility. Make the most of it.
If you turn your back on a customer, you turn your back on success.
If you want to be the best, find the best in others.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Your approval gives others the confidence to serve, to learn, to try.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.