Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Preparation is good, but customers need results.

The true measure of what you put in, is what's received on the other end.

Industry jargon may not be a language your customer understands.

Every service problem is as an opportunity to show you care.

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Are you moving forward, or just moving?