Life is not a solitary activity. Live well by living for others.
If you haven't given them your trust, you haven't given them enough.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Convince people and you win their minds. Inspire people and you win their hearts.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.