Everything ordinary has the potential to be extraordinary.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Making an honest mistake is acceptable. Failing to fix it is not.

Always trust people and they may let you down. Always distrust people and you have let them down.

If you're always doing what you've always done, you'll never see (or become) what you could be!

Don't let doing enough be good enough.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.