Reaching out takes nothing more than a smile.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Making an honest mistake is acceptable. Failing to fix it is not.
Exceeding expectations is where satisfaction ends and loyalty begins.
Create a compelling service vision. When people want to, they will.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.