Everything ordinary has the potential to be extraordinary.
Passion isn't always available. The committed get things done even without it.
Q: When you are already in the lead, how do you to stay ahead?
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Things that are obvious don't need to be talked about. Things that are missing, do.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.