You can't always hire great service providers, but you can create them.
Reaching out takes nothing more than a smile.
Quality is more than a promise, it's genuine performance.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
The first step to delighting your customers is being there when they need you.