Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
The most valuable person is the one who cherishes the value in others.
What does your product really mean to the people who buy it?
The cutting edge of service is always being honed and polished.
Meeting expectations is good. Exceeding expectations is better.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.