Always do what you can do instead of worrying about what you can't.

Crossing barriers can be as simple as a smile.

The true measure of what you put in, is what's received on the other end.

Meeting expectations is good. Exceeding expectations is better.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

You can't stop change. Don't let it stop you.

If they're going to remember the problem, make sure they remember it fondly.