But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict
Ronald A. HeifetzThe improvisational ability to lead adaptively relies on responding to the present situation rather than importing the past into the present and laying it on the current situation like an imperfect template.
Ronald A. HeifetzConflict is the primary engine of creativity and innovation. People don't learn by staring into a mirror; people learn by encountering difference.
Ronald A. Heifetz