Change is a threat when done to me, but an opportunity when done by me.

Companies used to be able to function with autocratic bosses. We don't live in that world anymore.

I've found that small wins, small projects, small differences often make huge differences.

Confidence is the sweet spot between arrogance and despair-consisting of positive expectations for favorable outcomes.

Friendly people are caring people, eager to provide encouragement and support when needed most.

The degree to which the opportunity to use power effectively is granted to or withheld from individuals is one operative difference between those companies which stagnate and those which innovate.

Innovation is an outgrowth of initiative, and initiative - taking positive actions in a belief that your actions can make a difference - is a big part of confidence.