The positive outlook that optimists project does not come from ignoring or denying problems. Optimists simply assume that problems are temporary and can be solved, so optimists naturally want more information about problems because then they can get to work and do something. Pessimists are more likely to believe that there is nothing they can do anyway, so what's the point of even thinking about it?
Rosabeth Moss KanterThe Martha Stewart trial makes clear how far women have risen in the business world. America can be proud of our equal-opportunity prosecution and conviction.
Rosabeth Moss KanterIn the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.
Rosabeth Moss KanterYou can always buy something in English, you can't always sell something in English.
Rosabeth Moss KanterSometimes you lose - perhaps because you play against the very best, or because surprises happen - but if there is organizational confidence, you bounce back from losses and convert them to successes.
Rosabeth Moss Kanter