It is unhealthy to marinate in your own press clippings.
There is only one boss. The customer.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.
I loved retail from the beginning, and I still love it today.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.