I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

I've owned about 18 airplanes over the years, and I've never bought one of them new.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

When all else fails, put on a costume and sing a silly song.

Focus on something the customer wants, and then deliver it.