I believe in always having goals, and always setting them high.

We let folks know we're interested in them and that they're vital to us. cause they are.

I've always been driven to buck the system.

I had to pick myself up and get on with it, do it all over again, only even better this time.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.