I believe in always having goals, and always setting them high.

The way management treats their associates is exactly how the associates will then treat the customers.

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

The goal as a company is to have customer service that is not just the best, but legendary.

High expectations is the key to everything.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.