I believe in always having goals, and always setting them high.

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

The way management treats their associates is exactly how the associates will then treat the customers.

It is unhealthy to marinate in your own press clippings.

...You can make a positive out of most any negative if you work at it hard enough.