Curiosity doesn't kill the cat; it kills the competition.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

If one of our customers comes into the store without a smile, I'll give them one of mine.

If you don't listen to your customers, someone else will.

Expenses should never exceed one percent of our purchases.

I was asked what I thought about the recession. I thought about it and decided not to take part.

Our best ideas come from clerks and stockboys.