Curiosity doesn't kill the cat; it kills the competition.

Swim upstream. Go the other way. Ignore the conventional wisdom.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.

The goal as a company is to have customer service that is not just the best, but legendary.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.