Lose your smile and lose your customers.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Take the best out of everything and adapt it to your needs.
To succeed in this world, you have to change all the time.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.