If you don't listen to your customers, someone else will.

I had to get up everyday with my mind set on improving something.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Our best ideas come from clerks and stockboys.