If you don't listen to your customers, someone else will.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.

If you don't listen to your customers, someone else will.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

The goal as a company is to have customer service that is not just the best, but legendary.

We let folks know we're interested in them and that they're vital to us. cause they are.

Curiosity doesn't kill the cat; it kills the competition.