If you don't listen to your customers, someone else will.

Appreciate everything your associates do for the business.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

Capital isn't hard to find; intuition, yes.

Control your expenses better than your competition. This is where you can always find the competitive advantage.