If you don't listen to your customers, someone else will.

I've always been driven to buck the system.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Curiosity doesn't kill the cat; it kills the competition.

I loved retail from the beginning, and I still love it today.