If you don't listen to your customers, someone else will.

I loved retail from the beginning, and I still love it today.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.

Commit to your business. Believe in it more than anybody else.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.

Don't get so stuck in your ways that you can't change.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.