Most everything I've done I've copied from somebody else.

The way management treats their associates is exactly how the associates will then treat the customers.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

If you don't listen to your customers, someone else will.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.