Most everything I've done I've copied from somebody else.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

Do it. Try it. Fix it.

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

I loved retail from the beginning, and I still love it today.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.