There is only one boss. The customer.

We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished ; we've just begun.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

We let folks know we're interested in them and that they're vital to us. cause they are.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

Appreciate everything your associates do for the business.

If you want a successful business, your people must feel that you are working for them - not that they are working for you.