There is only one boss. The customer.

The way management treats their associates is exactly how the associates will then treat the customers.

High expectations is the key to everything.

High expectations are the key to everything.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.