I have always been driven to buck the system, to innovate, to take things beyond where they've been.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

I was asked what I thought about the recession. I thought about it and decided not to take part.

I had to pick myself up and get on with it, do it all over again, only even better this time.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

Individuals don't win in business, teams do.