Commit to your business. Believe in it more than anybody else.

Individuals don't win in business, teams do.

Most everything I've done I've copied from somebody else.

Appreciate everything your associates do for the business.

The goal as a company is to have customer service that is not just the best, but legendary.

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.