Commit to your business. Believe in it more than anybody else.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.