I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

I was asked what I thought about the recession. I thought about it and decided not to take part.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

Take the best out of everything and adapt it to your needs.

Swim upstream. Go the other way. Ignore the conventional wisdom.