I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.

I was asked what I thought about the recession. I thought about it and decided not to take part.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

If you don't listen to your customers, someone else will.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.