It is unhealthy to marinate in your own press clippings.
If you don't listen to your customers, someone else will.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
Appreciate everything your associates do for the business.
There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.
Focus on something the customer wants, and then deliver it.