...You can make a positive out of most any negative if you work at it hard enough.

Appreciate everything your associates do for the business.

If you don't listen to your customers, someone else will.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

I loved retail from the beginning, and I still love it today.

Focus on something the customer wants, and then deliver it.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.