...You can make a positive out of most any negative if you work at it hard enough.

There’s a lot more business out there in small town America than I ever dreamed of.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

High expectations are the key to everything.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.

If one of our customers comes into the store without a smile, I'll give them one of mine.