I loved retail from the beginning, and I still love it today.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

High expectations are the key to everything.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

I've always been driven to buck the system.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street