I loved retail from the beginning, and I still love it today.

The way management treats their associates is exactly how the associates will then treat the customers.

I've always been driven to buck the system.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.