You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Swim upstream. Go the other way. Ignore the conventional wisdom.
Thereโs a lot more business out there in small town America than I ever dreamed of.
Celebrate your successes. Find some humor in your failures.
Focus on something the customer wants, and then deliver it.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.