There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.

Lose your smile and lose your customers.

Capital isn't hard to find; intuition, yes.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

Our best ideas come from clerks and stockboys.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.