There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

If you don't listen to your customers, someone else will.

There’s a lot more business out there in small town America than I ever dreamed of.

We let folks know we're interested in them and that they're vital to us. cause they are.

Our best ideas come from clerks and stockboys.