Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

I loved retail from the beginning, and I still love it today.

If one of our customers comes into the store without a smile, I'll give them one of mine.

The way management treats their associates is exactly how the associates will then treat the customers.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

Commit to your business. Believe in it more than anybody else.

Do it. Try it. Fix it.