Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.

Don't get so stuck in your ways that you can't change.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

There is only one boss. The customer.