It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

If one of our customers comes into the store without a smile, I'll give them one of mine.

You can learn from everybody.

I had to pick myself up and get on with it, do it all over again, only even better this time.

Swim upstream. Go the other way. Ignore the conventional wisdom.

I was asked what I thought about the recession. I thought about it and decided not to take part.

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.