The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Curiosity doesn't kill the cat; it kills the competition.

Most everything I've done I've copied from somebody else.

You can learn from everybody.

I was asked what I thought about the recession. I thought about it and decided not to take part.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.

High expectations are the key to everything.