The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

I've always been driven to buck the system.

It is unhealthy to marinate in your own press clippings.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.