Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Celebrate your successes. Find some humor in your failures.

Commit to your business. Believe in it more than anybody else.

I was asked what I thought about the recession. I thought about it and decided not to take part.

I loved retail from the beginning, and I still love it today.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

...You can make a positive out of most any negative if you work at it hard enough.