Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

Appreciate everything your associates do for the business.

High expectations are the key to everything.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

...You can make a positive out of most any negative if you work at it hard enough.

Leaders must always put their people before themselves. If you do that, your business will take care of itself.