Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

High expectations is the key to everything.

Take the best out of everything and adapt it to your needs.

Do it. Try it. Fix it.

I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

...You can make a positive out of most any negative if you work at it hard enough.

Capital isn't hard to find; intuition, yes.