Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

High expectations are the key to everything.

...You can make a positive out of most any negative if you work at it hard enough.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.