Celebrate your successes. Find some humor in your failures.

Most everything I've done I've copied from somebody else.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

I believe in always having goals, and always setting them high.

I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.