If you don't listen to your customers, someone else will.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Focus on something the customer wants, and then deliver it.
Don't get so stuck in your ways that you can't change.
There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
There is only one boss. The customer.